Terms of Service
Version 1.0 · Effective 1 April 2026 · Last updated 1 April 2026
Booking and availability
These Terms of Service govern your use of LuxonSalon, the salon booking service operated by Acme Technologies Private Limited (“the salon”, “we”, “us”) and reached at luxonsalon.com. They form an agreement between you and us, and apply to every visitor, guest booker, registered customer and member of salon staff who uses the service.
LuxonSalon lets you browse services and packages and book an appointment at our salon. You can also buy a package of sessions, buy a gift card for someone else, and pay for your visit online or at the counter. There are no trials, no subscriptions, no auto-renewals and no credit accounts. Holding an account is free.
A booking has one to ten service lines. Each service takes 15 to 240 minutes plus its buffer, and the visit is the sum of those durations, scheduled back to back. A service or package published at a price of zero is not yet bookable or purchasable, and we will not take payment for it.
A booking is confirmed only when a payment is captured, when reception records a counter payment, or when the owner or a manager confirms a zero-amount manual booking. Online booking is offered to customers in India only, and availability follows the Asia/Kolkata clock only.
If someone else takes the slot you were choosing, you keep your details and we show you the next three nearest alternatives. A guest who books without an account can create one afterwards from the same mobile number.
Prices and tax
Prices include GST. Every price you see is inclusive of tax, and at every place you commit (service and package cards, and the review step of the booking wizard) we show the base price, the GST line and the total payable. The invoice matches that.
GST is 18%. Inside the salon’s state it appears as CGST 9% plus SGST 9%; outside that state it appears as IGST 18%. Which applies is decided by the place of supply recorded on your booking.
Each successful payment produces one GST invoice carrying a sequential invoice number, the legal entity name Acme Technologies Private Limited, the salon address, the GSTIN once the owner has supplied it, and the HSN/SAC code for each line. We email it to you and make it downloadable as a PDF from your account. We keep invoices and payment records for 8 years, as Indian tax law requires.
Amounts are worked out in rupees to two decimals. Discounts reduce the taxable value before the tax is split. Tax is rounded half-up to two decimals, applied once at the end.
| Line | Amount |
|---|---|
| Base price | The price of the service or package before tax |
| GST at 18% | 18% of the base price, split as CGST 9% plus SGST 9% or as IGST 18% |
| Total payable | The base price plus GST, as printed on your invoice |
Packages and validity
Buy a package once and it becomes a wallet of session credits for the services inside it. Each visit deducts one credit for the matching service. Your wallet shows each credit, its remaining quantity and its expiry date, and we remind you before credits lapse.
Credits are valid for 180 days after purchase, counted on the Asia/Kolkata clock. Expired credits cannot be redeemed, cannot be converted to cash, and cannot be extended by you; only the owner may adjust an expiry.
At the review step you may apply one coupon or one package credit, never both, and never two coupons stacked. A coupon code is uppercase letters and digits, between 4 and 20 characters. Our launch offer is 15% off, valid for 30 days after your account is created, usable once per mobile number.
Gift cards
A gift card carries a unique code, a balance and a status. An unknown, cancelled or exhausted card is refused. The buyer remains the payer named on the invoice; the recipient is the person who redeems the card, against any service or package.
Loyalty points
You earn 1 point for every ₹100 you pay on completed appointments. Taxes and gift-card payments do not count towards points.
You may redeem points only as a discount at the review step of a future booking, never together with a coupon or a package credit. Points are not refundable in cash and are not transferable. If a booking is refunded, the points earned on it are reversed.
Cancellation and refunds
Cancelling 24 hours or more before your appointment is free, and a full refund goes to your original payment method automatically. The 24-hour cutoff is decided on the Asia/Kolkata clock. A cancellation inside 24 hours is allowed but refunds nothing, except where the salon cancels.
When the salon cancels, we charge only the services actually performed and refund the cancelled services’ share pro-rata to you, with your deposit counting towards that share. When one line of a visit is cancelled, the invoice gains a credit-note line on the same invoice-number series.
Refunds go to your original payment method by default. Counter cash and gift-card refunds need the approval of the owner or a manager. A refund is approved by the owner or a manager only; reception may raise one, and a stylist may not. No refund can exceed what was captured against that payment, less any refund already completed. Your account shows the status of each refund as it moves from requested through approval and processing to completion.
| Situation | What happens |
|---|---|
| You cancel 24 hours or more before your appointment | Free. A full refund goes to your original payment method. |
| You cancel inside 24 hours | The cancellation is allowed but not refundable, except where the salon cancels. |
| The salon cancels | We charge only the services performed and refund the cancelled share pro-rata, deposit included. |
Reschedule
You can reschedule from your account by picking a new slot from the same availability engine, on the same notice rules as cancelling. Your old slot is released immediately. If the hold on the new slot expires while you are moving, your original appointment stands unchanged.
A reschedule inside the cutoff is blocked and the cancellation path is offered instead. If the move changes the price, the booking returns to the payment step for the difference only.
Payments
Online payment is offered to customers in India only. Payment runs through our payment provider and covers UPI, cards, wallets and netbanking. Counter payments are taken by our reception staff and recorded against your booking. We never ask you for your card details, and no payment or invoice data is kept by your browser.
An unsuccessful, timed-out or abandoned payment leaves the booking held for the rest of a ten-minute window, and you may retry inside that window from the same summary screen. When the window ends, the booking is cancelled, the slot is released, and we tell you by email and SMS. If the amount that arrives does not match the amount our system calculated, we reject the payment, mark the attempt failed, and do not confirm the booking.
If a coupon expires between the review step and payment confirmation, the booking still goes ahead: we drop the discount, show you the new total, and tell you. If a package credit expires in that time, it is refused and the cash total is offered.
Accounts and age
You must be at least 18 years old to hold an account and to pay online. Give your own correct name, email address and mobile number, and keep them up to date. You are responsible for everything done through your account while it is signed in.
You may book without an account. Where you do, you also confirm that you are an adult and are the payer for that booking. A person under 18 may be booked only as a guest, by a parent or guardian who accepts these terms and remains the payer named on the invoice.
A name is 2 to 50 letters and spaces, an email is 3 to 254 characters, a phone number is 10 digits with an optional +91, a password is at least 8 characters, and a note is at most 500 characters.
Notifications and consent
Marketing messages need a consent you record separately for email, SMS and WhatsApp. You can withdraw a marketing consent from your account. Withdrawing marketing consent stops marketing messages immediately and does not stop transactional messages such as confirmations, reminders and invoices.
Use LuxonSalon lawfully. Do not book appointments you do not intend to keep, share or misuse coupon, gift-card or loyalty codes, get around our booking and payment controls, upload content that is not yours, or interfere with the service. Where a booking, coupon, gift card, package credit or review was obtained by misuse, we may refuse or cancel it, and we may suspend the account involved.
Data and retention
Allergies, sensitivities and hair type are sensitive personal data, collected only for your safety during a service. They are masked by default, shown only to the stylist assigned to your booking and to the reception, owner and manager involved in serving it, and excluded from every data export our staff can run. Each view is recorded.
We keep your profile and booking history for 5 years after your last visit, then anonymise them. We keep invoices and payment records for 8 years, as Indian tax law requires. You can ask for your data to be exported or your account deleted; the owner approves each request, and a restore never reverses a completed deletion.
The Privacy Policy on luxonsalon.com states what personal data we collect, why, and for how long, and sets out your privacy rights.
Liability, changes and governing law
Our liability to you is limited to the amount you paid for the booking or purchase in question. We are not liable for indirect or consequential loss. Nothing in these terms limits any liability that Indian law does not allow us to limit.
Please disclose any allergy, sensitivity or medical condition that matters to your service, and arrive on time. If you do not arrive, we record a no-show on the booking.
Online booking is offered to customers in India only, and prices are shown in INR. We do not offer checkout outside India. If we ever do, we will update these terms first.
We may update these terms. When we do, we update the last updated date and, where a change materially affects you, tell you by email before it takes effect. These terms are governed by the laws of India.